Tools & Workshops – Organizational Dynamics

More effective communications. Increased motivation. A greater sense of team and improved quality of service. The following workshops can benefit any business by transforming relationships and teaching individuals at all levels how to better understand the needs, perceptions and expectations of the customer and each other.

Personal & Team Development

Keys To Personal & Team Success
Elevate Empathy:
Understanding Yourself & Others
Effective Communication
High Performance Team Building
Consultative Selling

Diversity, Equity, and Inclusion

Leading with Cultural Competence
Foundations in Diversity/Equity/Inclusion
Understanding & Managing Unconscious Bias
Critical Conversations
Psychological Biases in Hiring

Core Competency Development

Identify & Establish Core Competencies Aligned With Organization’s Values & Vision
Identify & Establish Core Competencies for Specific Positions & Functions
Hiring & Recruiting – Positions Descriptions, Interview Guides, Selection Tool, Etc.
Personal Development Action Plans
Performance Management Processes & Tools

Sales &
Service

Influence Customers & Key Stakeholders
Develop A Consultative Selling Mindset
Selling To A Diverse Population
Overcoming Objections, Resistance, & Negativity
Create & Deliver The Ultimate Customer Experience

Success Is Best When It's Shared

Areas of Expertise

Personal Success Seminar
Team Building
Leadership
Consultative Selling
Customer/Patient Experience

“Since introducing the True Colours program to our company, we have found that our corporate culture and our associated independent retailers have adopted a language and now we speak in colours The True Colours have helped our team and our retailers to understand different personality types in order to build effective relationships and marketing initiatives that appeal to our consumers motivations as we create the ultimate consumer experience. Personally, it has helped me to understand my friends and family better, as well as my own quirks and motivations.”

"After working with Chris in the franchise industry, I know him as a tireless leader whose expertise spans all aspects of franchise relationships - from legal complexities and operational best practices to, most importantly, people dynamics. His unique ability to bridge the gap between business and the human condition is a strength much needed in any franchise business."

“Chris has the unique ability to build interpersonal relationships and trust at all levels of the franchise organization and to get everyone speaking the same language. He sorts through noise and brings focused solutions to the table that not only help grow individual success, but which grow the success of the entire corporation."