Franchising – Organizational Dynamics

One of the most unique types of business relationships is that between Franchisor and Franchisee. Sometimes described as a marriage, mutual understanding and respect is imperative in order for the partnership to be a success. But, as in any marriage, lack of communication can sometimes cause tension and strain.

Chris’ experience in the franchise industry and insight into the human condition gives him the ability to open the doors of communication between Franchisors and Franchisees, and to help strike the right balance when it comes to accountability and responsibility.

Working with the franchise system standards, Chris uses Organization Dynamics to help evaluate objectives, set goals and grow the business for the benefit of everyone involved. How?

For Franchisors, Organization Dynamics can:

Assess and advise on franchise selection process and fit
Improve Franchisor and Franchisee relations, franchisee satisfaction and overall engagement
Provide leadership training, teambuilding and coaching for effective in-field visits and execution of system standards
Review Franchise Agreements, Disclosure Documents and make introductions to franchise lawyers
Assess and advise on development and implementation of best practices, system standards and quality control systems; develop operation manuals
Facilitate delivery of the ultimate customer or guest experience
Resolve conflicts with empathy and respect

For Potential and Existing Franchisees, we can:

Evaluate and advise on potential franchise opportunities and understand fit based on individual core competencies and objectives
Review Franchise Agreements, Disclosure Documents and make introductions to franchise lawyers
Provide leadership training, teambuilding and coaching for existing franchisees and their employees
Facilitate delivery of the ultimate customer or guest experience
Resolve conflicts with empathy and respect

"After working with Chris in the franchise industry, I know him as a tireless leader whose expertise spans all aspects of franchise relationships - from legal complexities and operational best practices to, most importantly, people dynamics. His unique ability to bridge the gap between business and the human condition is a strength much needed in any franchise business."

“Chris has the unique ability to build interpersonal relationships and trust at all levels of the franchise organization and to get everyone speaking the same language. He sorts through noise and brings focused solutions to the table that not only help grow individual success, but which grow the success of the entire corporation."

What colour are you?

True Colours is a method of personality identification that stimulates personal and professional development and improves communication across the organization. It’s easy to understand, remember and apply.

Exceed customer expectations – every time.

See exceptional business results when you improve your culture of service and guest experience.

Deliver the ultimate customer experience