Walt Disney once said, “Give the public everything you can give them”. At Organization Dynamics, we combine this mantra with hands on experience to help businesses consistently deliver an exceptional customer experience.
Improved quality of service has universal relevance. It can be applied to any industry from retail, entertainment and hospitality to travel, healthcare and financial services.
Organization Dynamics has received Disney’s Approach to Quality Service Certification through the Disney Institute. With this approach and other learning tools, he works with clients to create the ultimate customer experience. How?
To develop the ultimate customer experience within your organization we will:
- Meet to determine and understand your goals and objectives as they relate to customer service
- Create metrics to gauge the needs, perceptions and expectations of your customers
- Define, differentiate and utilize customer demographics and psychographics in creating a quality customer experience
- Leverage learning tools such as the Disney Approach to Quality Service and True Colours workshops, customized to address the needs of your business
- Follow up workshop meetings with additional coaching to implement recommended actions
- Design customized quality service standards and processes
- Implement a strategic plan for monitoring the delivery of seamless customer experiences
True Colours is a method of personality identification that stimulates personal and professional development and improves communication across the organization. It’s easy to understand, remember and apply.
See exceptional business results when you improve your culture of service and guest experience.