Independent Business Owner or Retailer – Organizational Dynamics

As an entrepreneur managing a small or medium sized business, the independent owner or retailer must rely on and view suppliers and manufacturers as business partners. And, suppliers and manufacturers must rely on the independent owner or retailer to distribute and/or sell their products and services. Operating in an increasingly competitive marketplace, suppliers and retailers can’t simply go it alone. To realize mutual business growth and profitability, today’s marketplace requires greater collaboration, shared goals and common objectives.

Using Organization Dynamics works with clients to help build these relationships. He will determine what their business objectives are and customize supplier-retailer or owner-operator programs for them, with focus on the customer, the business objectives and on mutual success. How?

For Suppliers and Manufacturers, we can:

Improve communication between all parties
Improve relations between suppliers, operators and retailers to increase satisfaction and overall engagement
Help suppliers and manufacturers become more customer-focused and externally driven
Develop customized supplier-operator programs and partnerships that are mutually profitable
Provide leadership training, teambuilding and coaching for better in-field sales calls and more consultative selling
Create programs to develop the Voice of the Customer
Resolve conflicts with empathy and respect

For Independent Retailers, we can:

Provide business leadership training, teambuilding and sales coaching
Improve retailer, owner and employee relations in order to increase overall employee engagement
Offer business planning and development advice and assistance
Assist with store development and design
Advise on merchandising best practices
Facilitate delivery of the ultimate customer or guest experience
Assess and advise on employee selection process and fit

"The supplier and independent retailer connection is a symbiotic partnership – both sides rely on each other to grow, develop and be profitable. Chris quickly understood the complexities of our business. He relates and understands a diversity of people, particularly in the independent retail network. Chris inspired a shared vision with clear business objectives which led to the development and implementation of our Academy Program for our most passionate retailers across Canada. He has a very special talent to enable collaboration which results in true business improvement. "

What colour are you?

True Colours is a method of personality identification that stimulates personal and professional development and improves communication across the organization. It’s easy to understand, remember and apply.

Exceed customer expectations – every time.

See exceptional business results when you improve your culture of service and guest experience.

Improve business growth and profitability